ENCENS
Shipping & delivery
A clear place to find help with your delivery.
Delivery options
Available destinations, shipping methods and charges are shown during checkout for your delivery address. Please review those details before placing an order.
Preparing your order
Make sure your shipping address and contact details are correct at checkout. If you notice an error after placing an order, contact the store as soon as possible with your order number.
Following your delivery
When tracking is available, you can find it in the shipping confirmation or order-status link sent to the email address used for the purchase.
Delivery questions
For a delayed, missing or damaged delivery, contact the store with your order number and a description of the issue. If the parcel arrived damaged, keep the packaging and provide clear photographs.
Contact order support